How to shop
HOW TO SHOP
Shopping in our store is very easy, but we would like to offer you a simple guide on how to shop correctly:
PRODUCT SELECTION
Choose the goods you want to buy from us. You can either select them at the top of the homepage, where the products are divided into individual groups, and then continue by selecting them in the left-hand menu, where the goods are already sorted into individual subfolders, or you can search for them by catalog number or name by filling in the empty "Search:" box located in the upper right corner and then clicking the "Search" button.
Have you found the product you want? If not, repeat the instructions from the previous paragraph. If so, fill in the box with the quantity you want, or leave 1 piece automatically filled in. Now click on the "Buy" button. This step will add the selected product to the cart. If you are interested in multiple items, you must add them to the cart one by one. For better orientation, the cart icon (in the middle of the top part of the menu) displays both the number of items in the cart and their price excluding VAT. At this point, nothing is binding yet, you can cancel the order at any time.
If you want to buy more items, continue searching, browsing, selecting, and if something else catches your eye, just fill in the number of pieces again and click the "Add to Cart" button.
You can add to the cart both in the product list and in the details of individual products.
The current status of the shopping cart, i.e. the number of all added items and their total price, is displayed throughout the purchase in the middle part of the top menu.
You can check and edit the contents of your shopping cart at any time, e.g. change the quantity ordered or remove a product from your shopping cart. Simply click on “Shopping cart” and you will see its detailed contents. You can now make changes. To continue shopping, click on the “Continue shopping” button.
If you decide to cancel your purchase, you can return to your purchase after logging in from the same PC and the items you selected will remain in your cart.
SHOPPING CART MODIFICATIONS
If you have made a final selection and are on the Cart page (if not, click on the "Cart" link in the middle of the top part of the menu), you can still edit the individual quantities, or remove items (the changes will take effect after pressing the "Recalculate" button), remove selected items or delete the entire contents of your cart. If you do not want to change anything, or if you have already completed your changes, you can proceed to the final check of your order by clicking on the red "Order" button. At this stage, your order is still not binding.
USER LOGIN/REGISTRATION
The next step is "Login - User Registration".
a) If you have previously purchased from us and are registered with us, select the first option "Use existing account to log in" and then fill in the details marked with an asterisk. If you do not remember your password, click on the "Forgotten password" link, fill in the required details and your password will be sent to your email.
b) If this is your first time on our website and not your last, check "Create a new account" and fill in the required information. You will then appreciate the benefits of your account especially in the future, when for subsequent orders you only need to log in to the shopping cart with your username and password and your information (company name/first and last name, address, etc.) will be automatically filled in, saving you time having to fill it in again.
c) If this is your first and probably last visit to our website or you are not interested in registering, check the last option "Continue as an anonymous customer".
After checking your details, click the red "Next" button.
Check or fill in the billing information, or the shipping address if it is different from the billing address. Then continue by clicking the "Next" button.
SHIPPING AND PAYMENT
In the next step, you must fill in the shipping and payment method. Depending on the selected shipping method, you will be offered options/payment options - select the one you want.
SENDING AN ORDER
If necessary, fill in the last required details and check your order one last time in the penultimate step "Order Preview". Here you can also fill in the "Note" field if you have any special requirements for your order. If you do not want to change anything, click on the "Order Now" button. This will make your order binding.
Thank you for your purchase. An order confirmation will be sent to the email address you provided.
TRANSPORTATION OF GOODS
We normally deliver goods in the shortest possible time throughout the Czech Republic and Slovakia using PPL. Orders received by 12:00 noon are usually dispatched the same day, so the goods are available to you within 24 hours. Orders received in the afternoon are dispatched the following working day.
Delivery of goods depends on the stock status. If we do not have the goods in stock (a red cross is lit next to the goods), your order is registered and will be processed immediately after the stock is replenished.
DELIVERY METHOD
Currently, goods can be delivered in the following ways:
a) in person
If you are directly from Prague or if you are traveling to Prague, you can pick up the goods directly at our address between 9:00 a.m. and 4:00 p.m.
b) PPL (Czech Republic)
Transport of packages within the Czech Republic weighing up to 30 kg, when the recipient is a company or entrepreneur with delivery the next working day between 8:00 a.m. and 6:00 p.m. PPL sends an e-mail notification after the shipment is sent.
We charge shipping and packaging fees throughout the Czech Republic in the case of advance payment of 115 CZK plus VAT, and for cash on delivery it is 135 CZK plus VAT.
c) PPL (Slovakia)
Fast delivery to Slovakia, where PPL delivers parcels up to 30 kg within 1-2 business days using the PARCEL CONNECT service. PPL sends an e-mail notification after the parcel has been sent.
For parcels to Slovakia, shipping and packaging costs are 299 CZK (approx. 12 EUR).
HOW TO PROCEED WITH A COMPLAINT
Dear customers, although we sell top quality goods with a full guarantee, we are aware that there may be times when you wish to make a complaint about certain goods.
In such a case, you are in our care - contact us by phone or e-mail and we will be happy to help you solve the problem and, of course, handle any complaints according to the standard complaints procedure, which is in accordance with Act No. 634/1992 Coll. of the Civil Code.
When making a claim for a package damaged by the carrier, the damage must be reported within 3 working days of receiving the damaged shipment and the necessary photo documentation must be sent. Otherwise, the claim will not be considered.
The head of the domestic department, Ing. Robert Štegmann, is responsible for complaints.
RETURN OF GOODS WITHIN 14 DAYS
You can return goods purchased from us without giving a reason within the statutory period of 14 days from the date of receipt. This also applies to orders for personal collection. The right does not apply to orders within the framework of commercial or entrepreneurial activities, i.e. if your ID number is stated on the invoice.
We recommend returning the goods in undamaged packaging.
The consumer should return the goods complete, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the goods were received.
The packaging is not the subject of the purchase or part of the purchased item. Nevertheless, Pro Export Plus, sro has the right to reimbursement of the actual costs incurred in returning the goods. These costs are always assessed individually and as such are then charged to the customer and offset against the amount for the returned goods.
Compliance with the 14-day deadline
The decisive factor for compliance with the deadline is when the withdrawal from the contract is sent. The withdrawal period is therefore considered to have been observed if the consumer sends the entrepreneur a notification of withdrawal from the contract during the period.
The withdrawal period lasts 14 calendar days, not working days, and begins on the following calendar day after the consumer receives the goods (e.g. if the customer receives the goods on Friday, the withdrawal period is calculated from Saturday inclusive).
What documents should I attach?
We recommend that you always attach a document to the returned goods that confirms that you purchased the goods from us and makes it easier for us to identify the goods and the request.
The best option is to send a completed Consumer Withdrawal from the Purchase Contract form and the purchase receipt that you received with the goods.
You must return the purchased goods to us as soon as possible after sending this withdrawal. In this case, you will not be entitled to reimbursement of the necessary costs associated with transporting the goods to the seller.
WHERE TO RETURN GOODS
If you are returning the goods within the 14-day period, please attach the Consumer's Withdrawal from the Purchase Contract.
We will send the money for the goods to your bank account as soon as possible, no later than 14 days from the date of withdrawal from the contract, but not before the returned goods are delivered back to our address.
BRIEF OVERVIEW IN CONCLUSION
Shopping in our store is very easy, but we would like to offer you a simple guide on how to shop correctly:
PRODUCT SELECTION
Choose the goods you want to buy from us. You can either select them at the top of the homepage, where the products are divided into individual groups, and then continue by selecting them in the left-hand menu, where the goods are already sorted into individual subfolders, or you can search for them by catalog number or name by filling in the empty "Search:" box located in the upper right corner and then clicking the "Search" button.
Have you found the product you want? If not, repeat the instructions from the previous paragraph. If so, fill in the box with the quantity you want, or leave 1 piece automatically filled in. Now click on the "Buy" button. This step will add the selected product to the cart. If you are interested in multiple items, you must add them to the cart one by one. For better orientation, the cart icon (in the middle of the top part of the menu) displays both the number of items in the cart and their price excluding VAT. At this point, nothing is binding yet, you can cancel the order at any time.
If you want to buy more items, continue searching, browsing, selecting, and if something else catches your eye, just fill in the number of pieces again and click the "Add to Cart" button.
You can add to the cart both in the product list and in the details of individual products.
The current status of the shopping cart, i.e. the number of all added items and their total price, is displayed throughout the purchase in the middle part of the top menu.
You can check and edit the contents of your shopping cart at any time, e.g. change the quantity ordered or remove a product from your shopping cart. Simply click on “Shopping cart” and you will see its detailed contents. You can now make changes. To continue shopping, click on the “Continue shopping” button.
If you decide to cancel your purchase, you can return to your purchase after logging in from the same PC and the items you selected will remain in your cart.
SHOPPING CART MODIFICATIONS
If you have made a final selection and are on the Cart page (if not, click on the "Cart" link in the middle of the top part of the menu), you can still edit the individual quantities, or remove items (the changes will take effect after pressing the "Recalculate" button), remove selected items or delete the entire contents of your cart. If you do not want to change anything, or if you have already completed your changes, you can proceed to the final check of your order by clicking on the red "Order" button. At this stage, your order is still not binding.
USER LOGIN/REGISTRATION
The next step is "Login - User Registration".
a) If you have previously purchased from us and are registered with us, select the first option "Use existing account to log in" and then fill in the details marked with an asterisk. If you do not remember your password, click on the "Forgotten password" link, fill in the required details and your password will be sent to your email.
b) If this is your first time on our website and not your last, check "Create a new account" and fill in the required information. You will then appreciate the benefits of your account especially in the future, when for subsequent orders you only need to log in to the shopping cart with your username and password and your information (company name/first and last name, address, etc.) will be automatically filled in, saving you time having to fill it in again.
c) If this is your first and probably last visit to our website or you are not interested in registering, check the last option "Continue as an anonymous customer".
After checking your details, click the red "Next" button.
Check or fill in the billing information, or the shipping address if it is different from the billing address. Then continue by clicking the "Next" button.
In the next step, you must fill in the shipping and payment method. Depending on the selected shipping method, you will be offered options/payment options - select the one you want.
SENDING AN ORDER
If necessary, fill in the last required details and check your order one last time in the penultimate step "Order Preview". Here you can also fill in the "Note" field if you have any special requirements for your order. If you do not want to change anything, click on the "Order Now" button. This will make your order binding.
Thank you for your purchase. An order confirmation will be sent to the email address you provided.
TRANSPORTATION OF GOODS
We normally deliver goods in the shortest possible time throughout the Czech Republic and Slovakia using PPL. Orders received by 12:00 noon are usually dispatched the same day, so the goods are available to you within 24 hours. Orders received in the afternoon are dispatched the following working day.
Delivery of goods depends on the stock status. If we do not have the goods in stock (a red cross is lit next to the goods), your order is registered and will be processed immediately after the stock is replenished.
DELIVERY METHOD
Currently, goods can be delivered in the following ways:
a) in person
If you are directly from Prague or if you are traveling to Prague, you can pick up the goods directly at our address between 9:00 a.m. and 4:00 p.m.
b) PPL (Czech Republic)
Transport of packages within the Czech Republic weighing up to 30 kg, when the recipient is a company or entrepreneur with delivery the next working day between 8:00 a.m. and 6:00 p.m. PPL sends an e-mail notification after the shipment is sent.
We charge shipping and packaging fees throughout the Czech Republic in the case of advance payment of 115 CZK plus VAT, and for cash on delivery it is 135 CZK plus VAT.
c) PPL (Slovakia)
Fast delivery to Slovakia, where PPL delivers parcels up to 30 kg within 1-2 business days using the PARCEL CONNECT service. PPL sends an e-mail notification after the parcel has been sent.
For parcels to Slovakia, shipping and packaging costs are 299 CZK (approx. 12 EUR).
PAYMENT METHOD
a) cash payment (cash on delivery)
You will pay the purchase price upon personal collection to our employee or the driver of the transport company (PPL).
b) in advance by bank transfer
You will transfer the amount for the goods to our account, based on the advance payment slip, which will be sent to you after the order is processed in our system.
If you are not comfortable paying in cash, you can use this method. In such a case, the goods are shipped immediately as soon as the amount is credited to our account.
c) possibility of payment by credit card
Dear customers, although we sell top quality goods with a full guarantee, we are aware that there may be times when you wish to make a complaint about certain goods.
In such a case, you are in our care - contact us by phone or e-mail and we will be happy to help you solve the problem and, of course, handle any complaints according to the standard complaints procedure, which is in accordance with Act No. 634/1992 Coll. of the Civil Code.
When making a claim for a package damaged by the carrier, the damage must be reported within 3 working days of receiving the damaged shipment and the necessary photo documentation must be sent. Otherwise, the claim will not be considered.
The head of the domestic department, Ing. Robert Štegmann, is responsible for complaints.
RETURN OF GOODS WITHIN 14 DAYS
You can return goods purchased from us without giving a reason within the statutory period of 14 days from the date of receipt. This also applies to orders for personal collection. The right does not apply to orders within the framework of commercial or entrepreneurial activities, i.e. if your ID number is stated on the invoice.
We recommend returning the goods in undamaged packaging.
The consumer should return the goods complete, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the goods were received.
The packaging is not the subject of the purchase or part of the purchased item. Nevertheless, Pro Export Plus, sro has the right to reimbursement of the actual costs incurred in returning the goods. These costs are always assessed individually and as such are then charged to the customer and offset against the amount for the returned goods.
Compliance with the 14-day deadline
The decisive factor for compliance with the deadline is when the withdrawal from the contract is sent. The withdrawal period is therefore considered to have been observed if the consumer sends the entrepreneur a notification of withdrawal from the contract during the period.
The withdrawal period lasts 14 calendar days, not working days, and begins on the following calendar day after the consumer receives the goods (e.g. if the customer receives the goods on Friday, the withdrawal period is calculated from Saturday inclusive).
What documents should I attach?
We recommend that you always attach a document to the returned goods that confirms that you purchased the goods from us and makes it easier for us to identify the goods and the request.
The best option is to send a completed Consumer Withdrawal from the Purchase Contract form and the purchase receipt that you received with the goods.
You must return the purchased goods to us as soon as possible after sending this withdrawal. In this case, you will not be entitled to reimbursement of the necessary costs associated with transporting the goods to the seller.
WHERE TO RETURN GOODS
- You can return the goods directly to the headquarters of Pro Export Plus, sro
- You can also exercise your right to return goods in writing,
by withdrawing from the contract and sending the goods to the address:
For Export Plus, sro
In Koryty 3234/18A
100 00 Prague 10
ID: 44795807
If you are returning the goods within the 14-day period, please attach the Consumer's Withdrawal from the Purchase Contract.
We will send the money for the goods to your bank account as soon as possible, no later than 14 days from the date of withdrawal from the contract, but not before the returned goods are delivered back to our address.
BRIEF OVERVIEW IN CONCLUSION
- It is possible to withdraw from the purchase contract within 14 calendar days
- The 14-day period begins on the following calendar day after receipt of the goods.
- if the deadline ends on a weekend or holiday, the last day of the deadline is the next business day
- Withdrawal from the purchase contract must be sent to the supplier no later than the last day of the 14-day period